This NO COST webinar helps managers and employees identify both internal and external customers, explores customer's expectations, and understands how to use the "language of partnership" to build trust. Participants will also learn about working with difficult customers and how to handle complaints while preserving the customer relationship.

With heightened competition for qualified candidates in the job market, it’s even more important to invest your interviewing time in a process that works.  Finding the right match will also help reduce the turnover associated with ‘job hopping’ in today’s post-Pandemic labor pool.

This webinar will review a wide variety of legislative changes and court decisions that will impact California employers.

Learn about strategies you can use to improve your response to sources of stress

Learn strategies to effective mentoring for your organization

This webinar will help you to better understand the laws and eligibility concerning leaves of absence

The summer season is almost upon us, and many employers look forward to planning events such as barbeques and water park trips. These outings provide excellent opportunities to reward employees, socialize with families and enjoy time away from the normal pressures of the office..but as a Manager or HR professional, this is not the time […]

This workshop looks at the impact of AI on jobs across California's divers industries. The session will explore how AI is transforming job roles, AI-induced job displacement and creation, and changes to upskilling. Participants will understand workforce implications of AI, implication on public policies, and changes coming to the job market.

In 2023, the California Legislature passed SB 553 to address violence in general workplaces. This bill creates a new requirement for all employers (not already covered by the healthcare workplace violence standard) to create and maintain a workplace violence prevention plan. As with other safety plans required by the state, employers must also plan and […]

Are you being 'ghosted' by candidates who fail to show for scheduled interview appointments? Are you struggling to find the right talent for your team, or experiencing high turnover with newer recruits? You're not alone! Join us for current recruiting and interviewing insights to help you be more successful in today's competitive labor market.