Managers often miss the opportunity to provide corrective feedback because they are afraid of their employee's reactions.  This workshop helps supervisors formulate and deliver honest feedback to both reinforce effective behavior and to guide an employee back on track towards success.

Today's new leadership role requires more than setting goals and giving orders. Effective leaders must empower employees through clarifying the common vision, tapping into an employee's self-motivation, and encouraging creativity and initiative from all staff members. Join us, and learn practical and proactive  strategies to enhance your leadership effectiveness!

This 2-hour workshop will provide participants with key behaviors to enhance their professionalism, demonstrate respect for coworkers, and project a positive workplace image.

This NO COST webinar seeks to inform you on how to help our multi-generational workforce work together in harmony; as well as how to retain time-tested talent, and at the same time, attract employees that will carry us into the future.

This NO COST webinar helps managers and employees identify both internal and external customers, explores customer's expectations, and understands how to use the "language of partnership" to build trust. Participants will also learn about working with difficult customers and how to handle complaints while preserving the customer relationship.

With heightened competition for qualified candidates in the job market, it’s even more important to invest your interviewing time in a process that works.  Finding the right match will also help reduce the turnover associated with ‘job hopping’ in today’s post-Pandemic labor pool.

This webinar will review a wide variety of legislative changes and court decisions that will impact California employers.

Learn about strategies you can use to improve your response to sources of stress

Learn strategies to effective mentoring for your organization

This webinar will help you to better understand the laws and eligibility concerning leaves of absence